Website Terms of Use
These website terms of use below regulate the relationship between us and each user of (or visitor to) the HD Global website. In addition, we have Terms of Service relating to the services that we provide to clients.
Disclaimer
The information contained in this website has been prepared by us and:
is based on our interpretation of current principles of law, which may be subject to change occasioned by future legislative enactments and court decisions,
is intended for general information purposes only, and
should in no way be construed as legal or other professional advice.
It has been prepared as a summary and opinion on general principles of law and is published for general information purposes only. All interpretations and recommendations provided by us should be reviewed by your attorney. Do not make any business decisions on the basis of this information without consulting your attorney who can analyse your precise requirements.
Ownership of material
All material found on this website, unless otherwise noted, is owned by us and/or the respective manufacturer who supplies us with these goods. The user is not permitted to copy, reproduce, or use any such material without our prior written consent.
No liability
We are not responsible or liable for any loss or damage relating to the website, the personal information of any user or material and information transmitted over our system. Whilst every reasonable care has been taken in writing and compiling the website, we accept no responsibility for any loss or damage that may be sustained as a result of reliance by any person on the information contained in the website.
Amendments of these website terms of use
We reserve the right to amend these terms. The user acknowledges that by visiting the website from time to time, the user will become bound to the current version of these terms and, unless stated in the current version, all previous versions will be superseded by the current version. You are responsible for reviewing the then current version on each visit to the website.
Applicable laws
These terms will in all respects be governed and construed in accordance with the laws of South Africa. The user submits to the non-exclusive jurisdiction of the Courts of South Africa.
Waiver
Failure or neglect by us to enforce at any time these terms, will not be construed as a waiver of its rights, nor will such failure or neglect in anyway effect the validity or the whole or any part of these terms, nor prejudice our rights to take subsequent action.
Entire agreement
These terms constitute the entire agreement between the parties in respect of this subject matter.
Enquiries
Any questions or concerns arising from these terms, the website or any personal information should be addressed to info@hdglobal.co.za.
Privacy Policy | June 2022 | Version 1.0
We respect your privacy. Callouts like this are a summary of our privacy policy and contain the most important and relevant points for you. Please read the full privacy policy because it applies to you.
Introduction
Welcome to our privacy policy. We are HD Global Trading cc (Registration number: 1996/042543/233) and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).
The purpose of this policy is to describe the way that we handle your personal information.
Audience
This policy applies to you if you are:
a visitor to our website; or
a customer who has ordered or requested the goods or services that we provide.
This policy applies to you under certain circumstances.
Personal information
Personal information includes:
certain information that we collect automatically when you visit our website;
certain information collected on registration (see below);
certain information collected on submission; and
optional information that you provide to us voluntarily (see below);
but excludes:
information that has been made anonymous so that it does not identify a specific person;
permanently de-identified information that does not relate or cannot be traced back to you specifically;
non-personal statistical information collected and compiled by us; and
information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds, or discussion board (because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).
Personal information includes information we collect (i) automatically when you visit our website, (ii) on registration, (iii) on submission, and (iv) from you voluntarily. It excludes (i) anonymous, (ii) de-identified, (iii) non-personal statistical, and (iv) public information.
Common examples
Common examples of the types of personal information which we may collect and process include your:
identifying information – such as your name or identification number of any kind;
contact information – such as your phone number or email address;
address information – such as your physical or postal address; or
Sensitive personal information
Depending on the goods or services that you require, we may also collect sensitive personal information including your:
financial information – such as your bank account details;
Acceptance
Acceptance required
You must accept all the terms of this policy when you order our goods or request our services. If you do not agree with anything in this policy, then you may not order our goods or request our services.
You may not order our goods or request our services if you do not accept this policy.
Legal capacity
You may not access our website or order our goods or request our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.
Deemed acceptance
By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.
Your obligations
You may only send us your own personal information or the information of another data subject where you have their permission to do so.
Changes
We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website or by sending you an email detailing the changes that we have made and indicating the date that they were last updated. If you do not agree with the changes, then you must stop using the website and our goods or services. If you continue to use the website or our goods or services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.
Collection
On registration
Once you register on our website, or for our services, you will no longer be anonymous to us. You will provide us with certain personal information when you register.
This personal information will include:
your name and surname;
your email address;
your telephone number;
your company name, company registration number, and VAT number;
your postal address or street address;
We will use this personal information to fulfil your account, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.
We collect certain information on registration.
On order or request
When you order our goods or request our services from us, you will be asked to provide us with additional information on a voluntary basis (goods or services information).
We collect certain information when you order our goods or request our services from us.
From browser
We automatically receive and record Internet usage information on our server logs from your browser, such as your Internet Protocol address (IP address), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (usage information). Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.
We collect certain information from your web browser, including your Internet usage information when you visit our website.
Cookies
For information on how we deal with Cookies, please refer to our Cookies Policy.
Web beacons
Our website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.
We collect certain information from web beacons on our website to compile anonymous information about our website.
Optional details
You may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of our website.
We collect certain optional information, that you provide when you upload or download content from our website or when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional goods or services.
Recording calls
We may monitor and record any telephone calls that you make to us, unless you specifically request us not to.
Purpose for collection
We may use or process any goods or services information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including:
goods or services purposes – such as collecting orders or requests for and providing our goods or services;
marketing purposes – such as pursuing lawful related marketing activities;
business purposes – such as internal audit, accounting, business planning, and joint ventures, disposals of business, or other proposed and actual transactions; and
legal purposes – such as handling claims, complying with regulations, or pursuing good governance.
We may use your usage information for the purposes described above and to:
remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
monitor website usage metrics such as total number of visitors and pages accessed; and
track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.
We may use any of your personal information that you provide to us for the purposes that you indicated when you agreed to provide it to us.
Consent to collection
We will obtain your consent to collect personal information:
in accordance with applicable law;
when you provide us with any registration information or optional information.
We will get your consent to collect your personal information in accordance with applicable law when you provide us with it.
Use
Our obligations
We may use your personal information to fulfil our obligations to you.
Messages and updates
We may send administrative messages and email updates to you about the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.
We may use your information to send you administrative messages and email updates to you regarding the website and for marketing purposes where lawful.
Targeted content
While you are logged into the website, we may display targeted adverts and other relevant information based on your personal information. In a completely automated process, computers process the personal information and match it to adverts or related information. We never share personal information with any advertiser, unless you specifically provide us with your consent to do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any personal information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the website. We do not send personal information to advertisers with the referring URL. Once you are on the advertiser’s website however, the advertiser is able to collect your personal information.
We may use your information for targeted content in certain, specified instances.
Disclosure
Sharing
We may share your personal information with:
our goods or services providers under contract who help provide certain goods or services or help with parts of our business operations, including fraud prevention, bill collection, marketing, technology services (our contracts dictate that these goods or services providers only use your information in connection with the goods or services they supply or services they perform for us and not for their own benefit);
credit bureaus to report account information, as permitted by law;
banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria); and
other third parties who provide us with relevant services where appropriate.
We may share your personal information with third parties for the purposes of fulfilling our obligations to you among other purposes.
Regulators
We may disclose your personal information as required by law or governmental audit.
Law enforcement
We may disclose personal information if required:
by a subpoena or court order;
to comply with any law;
to protect the safety of any individual or the general public; and
to prevent violation of our customer relationship terms.
We may disclose personal information to third parties if required for legal reasons.
No selling
We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.
Employees
We may need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel.
Change of ownership
If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
Security
We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities. We implement disaster recover procedures where appropriate.
Technical security controls
The HD Global approach to information security does not rely solely upon written security policy or standards. We also maintain the confidentiality, integrity and availability of information through the protection of HD Global technology resources and assets. Measures include, but are not limited to:
Desktop and laptop full disk encryption
Removable media encryption tools
Desktop and laptop firewalls
Antivirus and anti-malware software
Multifactor authentication solutions
Automated patching and security vulnerability assessments
Strong physical, environmental, network and perimeter controls
Intrusion detection and prevention technologies
Monitoring and detection systems
Our website is hosted on a secure server and uses security measures to prevent interference by intruders. All endpoint devices are fully managed and encrypted.
Accurate and up to date
We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
Please keep your personal information accurate and up to date by accessing your account online, emailing us, by phoning us.
Retention
We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
retention of the record is required or authorised by law; or
you have consented to the retention of the record.
During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.
We may retain your personal information in physical or electronic records at our discretion.
We will only retain your personal information for as long as is necessary
Transfer to another country
We may transmit or transfer personal information outside South Africa to a foreign country and process it in that country. Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in the country in which it was collected. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.
We may transfer your personal information outside the country in which it was collected to a foreign country.
Updating or removing
You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website or contacting us by phone or email.
You may choose to update or remove the personal information you have submitted to us.
Limitation
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.
Enquiries
If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us.
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Security Policy
At HD Global, we take security very seriously, but have to strike a balance between increased levels of security and making transacting with us convenient to you. This is our plan of action for safeguarding our IT Systems and your personal information from harm, such as unauthorised access, destruction, or loss. It describes our responsibilities, our disclaimers, your responsibilities, and has special provisions dealing with phishing.
Our responsibilities
We will:
host our website on a secure server that uses a firewall and other security measures to prevent unauthorised access;
protect your information that we store in or passes through our systems using encryption or other appropriate information security measures;
ensure that links from our systems to systems that third parties control are secure;
backup all data on our systems so that we can recover it in case of disaster; and
log all access to our systems to better identify and resolve unauthorised access issues.
Our disclaimers
Disclaimer. We will do our best to prevent our website and your information from being compromised and will help you resolve a security problem whenever we can. However, we are not responsible for compromises caused by:
harmful code – entering our website, such as viruses, bugs, Trojan horses, spyware, or adware;
your fault – problems or loss caused by your information you provide to us (such as inaccurate personal information) or your computer being compromised (such as being accessed by an unauthorised person or otherwise hacked);
factors beyond human control – such as fires, floods, or other natural disasters.
Third party systems. Third parties are responsible for the security of information collected by, stored on, or passing through their systems, even if we link to those systems.
Your responsibilities
No compromise. You may not do (or let anyone else do) anything that might compromise our system.
Protect your credentials. If you created a username, password, or other credentials when you registered on or submitted information through our website for the first time, then you should take the following steps to secure those credentials:
never share them with anyone;
never send them via email; and
make any passwords as strong as possible.
Recommended steps. You should take the following steps to secure your personal information:
install security software on your device, including anti-virus, anti-spyware, and anti-spam software;
regularly scan your device for viruses and other malicious software; and
keep security software up-to-date to ensure you are always running the latest version with the latest definitions.
Additional steps. You could take the following steps for your own security:
check your Internet browser’s security settings for ways to make your browsing more secure;
make sure that you have entered secure pages when filling in your personal information; and
log out after you have transacted electronically
Phishing
Awareness. Be aware of ‘phishing’ attacks where criminals attempt to get your personal information by sending you an email, masquerading as an email from us, asking you to access your account or verify information through links in the email, or diverting you to a fake version of our website.
Legitimate URL. You must only log into our website from a legitimate URL associated with us that you know and trust, such as one based on our name that we have communicated to you in writing. Please be wary of phishing websites that use illegitimate URLs designed to trick you into thinking they are our website, such as by using common misspellings of our name, different domain suffixes, or other words associated with our business.
Confirmation through links. We will not generally ask you to confirm your credentials or other personal information by clicking on any links in an email other than in any email link we send you after registration or the first time you submit information through our website to verify your identity.
Reporting. Please report any suspected phishing attacks to us immediately to prevent any harm to you or others.
General
Contact us. Please report any suspicious or unauthorised activity relating to your use of our website to us directly, because it will help make our website as secure as we can.
Our right to take action. We may take whatever action we may deem necessary to preserve the security and reliable operation of our system.
By using this website, you agree without reserve to all of the above Privacy, Security and usage clauses.